Terms & Conditions

Welcome to www.Oysterz.in . If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern " Oysterz Entertainment Private Limited " relationship with you in relation to this website. These are the general terms and conditions that apply to ticket purchasing through www.oysterz.in . Because, from time to time, a client may have conditions not displayed on this page that are unique to their transactions, we recommend that you review the policy found in the Purchase Agreement section of your order-- where you are asked to confirm that you have read and agree with the terms and conditions-- prior to completing any transaction.

Purchase Policy

Payment Method

Oysterz.in accepts Visa, MasterCard, American Express, select Debit Cards and Net Banking. Other payment methods may be added from time to time. . However, at the discretion of the venue or event promoter all of these options may not be available for all events

Pricing and Availability

Oysterz.in sells tickets on behalf of Event organizers/Cinemas and does not control the inventory or its availability and pricing.

Age Limit

Please purchase tickets for children above the age of 3 years.

Internet handling fees and Order Processing Fees

Tickets purchased on Oysterz.in are subject to a per ticket internet handling fee and a non-refundable per order processing fee. We reserve the right to change any or all fees from time to time

Amount of Tickets Per Customer or "Ticket Limits"

When purchasing tickets on Oysterz.in you are limited to a specified number of tickets for each event. During the purchasing process you are entitled to buy specific number of tickets as the per event & with every transaction it will be verified. This process is done to discourage unfair of ticket buying practices .

Refunds and Exchanges

Before purchasing tickets, carefully review your booking details. Oysterz prohibits exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. The user agrees not to sell, reproduce for sale, alter, or counterfeit the ticket for any reason, and assumes all financial liability for the copying of his unique, bar-coded ticket.

Billing Information Verification

Orders will be processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Oysterz customer service will attempt to contact you, using the information provided at the time of purchase. If Oysterz is unable to reach you after its initial attempt, Oysterz may cancel your order and may sell your tickets to another customer.


Oysterz offers multiple delivery options. The options may vary from for different events/movies. Currently the following delivery options are available:

  • Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.
  • SMS confirmation: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.
  • In case you experience any problems please call our helpdesk 9819858750.

Oysterz may choose to send the physical tickets for the event/movie. Delivery will be attempted twice before cancelling your transaction. Tickets will be send to Postal address to the Billing address of the charge card holder.


You have to carry your credit/debit card while you purchase the tickets for picking up the tickets at the venue. In case the credit/debit card user is not picking up the tickets, an authorization with the photocopy of this credit/debit card signed by the credit/debit card holder need to be produced at the time of picking up the tickets. Please note that signature on the card must match the signature used for authorization. Physical Tickets will be delivered to your address confirmed on the website

Pricing and Other Errors

The amount which you have paid for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Oysterz will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website.


Occasionally, events are cancelled or postponed by the promoter. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.


If you need help regarding your order or any other issue, the best in the company is available. We guarantee a response time of one working day and you can reach our customer service department at info@oysterz.in

Terms & Conditions


1.1. The Oysterz website ("Website") is an internet based entertainment ticketing portal owned and operated Oysterz Entertainment Private Limited ("Oysterz "), a company incorporated under the laws of India, with its registered office at R909 TTC Industrial Area , Thane Belapur Road , Rabale , Navi Mumbai 400701.

1.2. Through the Website, Oysterz shall provide you ("User") entertainment-related information, pricing, availability and reservations for ticket for e.g :- cinemas, plays, concerts, sports events across cities and rural areas throughout India ("Service"), as more particularly described and defined in the terms of service ("TOS") relating to such Service, This Service may be availed by the User, his family members and friends in India at any time during the year through vendors ("Service Providers").

1.3. This User Agreement ("Agreement") sets out the terms and conditions on which Oysterz shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by Oysterz from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

1.4. Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not use the Website.

1.5. Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, movie tickets, gift vouchers, Combo?s, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail


Oysterz reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.


At Oysterz, we are committed to protecting the privacy of all our customers. 

Oysterz shall not share any identifiable information at the individual level regarding its customers to any third party for commercial or non-commercial use. Any information you give us is held with utmost care and security. We promise not to hawk your personal details. Also, we will not pester you with inane advertisements into your mailbox. We will offer a newsletter where the subscription can be turned off very easily.

We value you as a patron and would endeavour to treat you the way we want to be treated as customer. We will protect your information from prying eyes by deploying the best of breed security solutions.

Oysterz will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). 

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. Oysterz will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers, which a web site can send to your browser to keep on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.


4.1 Oysterz has endeavoured to ensure that all the information on the website is correct, but Oysterz neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Oysterz makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

4.2 Since Oysterz acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Oysterz be liable for the services provided by the service provider.

4.3 Although Oysterz makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Oysterz is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the service providers.

4.4 Oysterz does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

4.5 In no event shall Oysterz be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website. Neither shall Oysterz be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Oysterz shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Oysterz control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. the maximum liability on part of Oysterz arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. in no case the liability shall include any consequential loss, damage or additional expense whatsoever.


5.1 The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Oysterz or the Website and Oysterz is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Oysterz is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. Oysterz is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by Oysterz or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.

5.2 Oysterz is not responsible for any errors, omissions or representations on any Linked Site. Oysterz does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.


Oysterz reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.


8.1 Oysterz reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Oysterz Services. Oysterz further reserves the right to alter any and all fees from time to time, without notice.

8.2 The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Oysterz Services.


9.1 In consideration of use of the Website, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the Website and/or receiving the Services under the laws of India or other applicable law.

9.2 To avail a Service the User has and must continue to maintain at his sole cost: (a) all the necessary equipment’s including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the User.

9.3 The user also understands that the services may include certain communications from Oysterz as service announcements and administrative messages. the user understands and agrees that the services are provided on an "as is" basis and that Oysterz does not assume any responsibility for deletions, missed the delivery or failure to store any user communications or personalize settings.

9.4 Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to Oysterz. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the Oysterz services. Oysterz will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using Oysterz Services.

9.5 The user also agrees and undertakes to immediately notify Oysterz of any unauthorized use of the user's password or user id and to ensure that the user logs off at the end of each session at the website. Oysterz shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

9.6 The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or Oysterz has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Oysterz has the right to suspend or terminate the User's registration and refuse any and all current or future use of the Website and/or any Service.

9.7 Furthermore, the User grants Oysterz the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.

10.0 Breach

10.1 Without prejudice to the other remedies available to Oysterz under this agreement, the TOS or under applicable law, Oysterz may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:
(a) the user is in breach of this agreement, the tos and/or the documents it incorporates by reference;
(b) Oysterz is unable to verify or authenticate any information provided by the user; or
(c) Oysterz believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or Oysterz.

10.2 Oysterz may at any time in its sole discretion reinstate suspended users. once the user have been indefinitely suspended the user may not register or attempt to register with Oysterz or use the website in any manner whatsoever until such time that the user is reinstated by Oysterz. Notwithstanding the foregoing, if the user breaches this agreement, the to’s or the documents it incorporates by reference, Oysterz reserves the right to recover any amounts due and owing by the user to Oysterz and/or the service provider and to take strict legal action as Oysterz deems necessary.


11.1 Either the User or Oysterz may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

11.2 The User agrees that Oysterz may under certain circumstances and without prior notice, immediately terminate the User's user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

11.3 This Agreement may be terminated by either the User or Oysterz through a written notice to the other. Oysterz shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User's only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify Oysterz of such discontinuance.

11.4 Upon termination of the Service, User's right to use the Website/Services and software shall immediately cease. The User shall have no right and Oysterz shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.


All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger , or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:

  • If to Oysterz, at support@Oysterz.in or at the address posted on the Website.
  • If to a non registered User, at the communication and/or email address specified in the application form availing of a Oysterz Service.
  • If to a registered User, at the communication and/or email address specified in the registration form.

Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.


This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Mumbai.